Frequently Asked Questions
- What is marker, and why do you need it? Show answer
- Our marker is a special picture/image. Fingo uses the camera in your smartphone/tablet to recognize this image so you can see virtual furniture at your place.
- What do I have to do after application is launched? Show answer
- You’ll need the marker for further actions. First, place the marker on the floor. Then select a model from the catalog and point the camera of your smartphone / tablet onto the marker. You can also visit our website & see the section "How to use the application?" or watch a video instruction.
- Where can I get the marker? Show answer
- You can download it from our or you can write to us infо@fingo.pro and we'll send you the marker via e-mail.
- I chose the model from the catalog, but I can’t see it in my room. Show answer
- Marker is not detected because it might not be seen by your camera. It has to be seen by the camera all the time.
- What are my actions if the model disappeared? Show answer
- This can happen if the marker stopped being detected by the camera. You have to focus the camera & bring it closer to the marker.
- How can I change the color of the model? Show answer
- You can choose any available color by pressing the button with image of the model in "interior look" mode.
- How can I see (preview) other models? Show answer
- You have to return to the previous section ("Back" button) and choose the "Catalog" button in the lower menu.
- Can I reduce or increase the model size? Show answer
- You can’t do it because all the models are in real size.
- What are my actions if the model disappeared? Show answer
- This can happen if the model is outside of the camera. Choose "center view" button .
- Do You still have any questions? Show answer
- Please let us know! infо@fingo.pro. We will do our best to respond!